This Privacy Policy explains how Sparkle Cleaners processes personal data in connection with its website and cleaning services, including move-in and move-out cleaning. It applies to enquiries, bookings, service coordination, and related communications.
We may collect identification and contact details, property and access information, booking and appointment details, communication records, payment-related information, and technical data such as device and browser information. Where relevant to a cleaning request, we may also process photos or notes about the property condition that are submitted by the user.
We collect data from website forms, phone or email enquiries, booking and appointment arrangements, payment interactions, and messages exchanged during service coordination. We may also receive property condition details or access instructions from a tenant, owner, or property manager acting on the booking.
We may use essential cookies to operate the site, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their function and the time needed to complete it.
We use browser and similar controls to support basic site functions, measure usage, and remember limited preferences. Users can block or delete cookies through their browser settings, but some features may not work as intended if essential cookies are disabled.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. In some cases, we may need to keep certain records for legal, contractual, or operational reasons.
To protect privacy and prevent unauthorised disclosure, we may ask for information needed to verify a request before acting on it. If a request cannot be fully granted, we will explain the reason where required by law.
We retain personal data for the period needed to handle enquiries, manage bookings, complete services, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where practical.
When we make material changes, we will update the policy on the website and may use reasonable means to draw attention to the update where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to enquiries, assess property scope, prepare quotes, confirm appointments and access arrangements, deliver cleaning services, manage payments, maintain records, improve site reliability, and comply with legal obligations. We may also use limited technical data to protect the website, prevent misuse, and understand general service performance.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, or other operational functions. We may also share relevant booking details with team members or contractors who need the information to carry out the requested cleaning service.
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, or where disclosure is necessary to establish, exercise, or defend legal claims.
